This is a service provided for Terrell residents and businesses only.
We look forward to your questions!
||Question and Answers
Q. -What is being done
about the poor water quality . . .
Answer - The City of Terrell purchases water from North Texas
Municipal Water District (NTMWD). Both NTMWD and the City
of Terrell are required to perform tests on treated water
on a routine basis. . . Read More
Q. -Once the annexation of
the new territory is approved, does that mean then that the
ETJ will then be moved farther out? . . . Read
Answer - State law governs both annexations
and ETJ distances. . . . Read
Q. - I'd like to know why
the residents are being forced to pay a 33% increase to our
taxes, water and sewer bills that are already 3 times higher
than surrounding cities. . . . Read
Answer - The City Council voted in a 3%
tax rate increase. Two public hearings were held on the tax
rate. All Council meetings are open to anyone who desires
to attend. The proposed rate will generate an estimated $301,868.00
dollars. These funds will be used for roadway improvements
in the city.
Water and sewer rates vary from city to city. . . .Read
Q. -Why isn't there an option
when I pay my water bill to view past bills and payments?
Answer - The payment website is operated
by a third party credit card vendor. . .Read
Q. -Again asking about the
stretch of North Frances from where it connect to the old
Hwy 34N and goes to East State Street just before Pecan Street.
The city might have filled in 6 or so pot holes BUT which
is not a remedy for how bad it is. Is there a specific plan
to repave this stretch for sure and if so, is there a specific
date for this? . . Read more
Answer - Spot repairs will continue on North
Frances until utility work has been completed. Street maintenance
anticipates utility work to be finished by December 2016.
Subsequent to the utility repairs, evaluation and budgeting
of full depth reclamation of this section of North Frances
should begin in the fall of 2017.
Q. -Why can't something be
done to the section of North Frances St. from where it connects
to the old Hwy 34 to about the Pecan St. area where it WAS
repaved? . . . Read More
Answer - The street maintenance team will
give this area attention by end of this week or early next
Q. -I read an "Ask
The Mayor" answer pertaining to swimming pool hours
and why the pool is closed on Sundays and the response makes
sense. My question is this: if there is low attendance...
why is there low attendance . . . Read
Answer - The Parks Department is working
on an update to the current Parks, Recreation and Open Space
Master Plan. . . Read
Q. -When can we expect the truck to pick up all the tree
trimmings up and down Griffith Ave and Brookhollow? . . .
Answer - I have been informed that Progressive
Waste has collected tree trimmings. . .Read
Q. -What's going in the
Answer - This property has recently been
sold to a private individual. Current city conversation with
the land owner indicates that minor property maintenance
and pavement replacement will be performed. . . Read
Q. -Why is there no city
ordinance for how far away a registered sex offender needs
to live from a child safety zone?
Answer - The City of Terrell does not currently
have an ordinance restricting the distance that a registered
sex offender may reside relative to a child safety zone.
There is no law in the State of Texas that has been passed
mandating any such residency requirements or prohibitions.
. . Read
Q. - . . .WHY there
were NO Flags up throughout Downtown during Memorial Day
. . Read More
Answer - Historically, flag placement in
the downtown business district for holidays has been the
responsibility of the local boy scout Troop 390.
. . Read More
Q. - We noticed all
the fire hydrants in the neighborhood are looking really
bad. Was wondering how we go about getting the fire hydrants
painted? . .Read More
Answer - Your concern regarding painting
of fire hydrants has been forwarded to the city engineering
department. The city does not recommend painting the fire
hydrant yourself.. . .Read
Q. -I . . have a problem
that smokers do not think that a butt is trash. Sitting on
205 near hwy 80 look at all the butts along the curb, surely
someone can sweep them up once a week!. . .Read
Answer - Appearance of Terrell is important
to us and that includes highways that should be maintained
by the State of Texas. The City of Terrell has contracted
a private company to maintain the 80/205 intersection, west
to the spur 557 bridge. Annual Terrell city taxpayer cost
for this state right-of-way trash collection and mowing is
approximately $20,000. . . .Read
Q. -I . . .have heard several
concerned residents talking about the recent bond election
that was held and that they are hearing part of that money
will be spent to remove and repurpose the . . .14 rec soccer
fields at Gill Park. . .Read
Answer - The City of Terrell and the Terrell
Independent School District are currently evaluating Ben
Gill Park property . . .Read
Q. - We have been asked
by the crew installing the fiber/optics lines 3 times about
the location of our gas and water lines. . .Read
Answer - Telecommunication contractors are
required to locate water and sewer, gas and other buried
lines . . .Read
||Q. - Our church has 43
acres within the City Limits. Who would I speak with about the
City purchasing . . .Read
Answer - City land purchase is a detailed
process with the intent to protect or expand existing city
assets or . . . Read
Q. - Is it possible
for a modest skate park to be built on the grounds at Ben
Gill park? . . . Read More
Answer - The City of Terrell received proposals
on Wednesday, May 18, 2016 seeking Request for Qualifications
from qualified, experienced professional parks planning consultants.
||Q. - What project is currently
being conducted on
Pacific Avenue which is requiring the tearing apart of resident's
lawns? Why was notice not given?. . .Read
Answer - A firm named ZAYO is installing
a fiber optic network within our community. . . Read
||Q. - What happened to
the golf course? Why is it closed?
Answer - I believe that the golf course
has been purchased . . . Read
||Q. - What're they building
next to the Dairy Queen in Terrell?
Answer - South of the Dairy Queen is a Starbucks.
. .Read More
||Q. - Why
are city council minutes/agendas not being updated? Latest one
is from Febuary 11th.
Answer - The task of posting the minutes
and ordinances on the web are through the office of the City
Secretary. . .Read More
Q. - I
am curious to know why just about every street in Terrell
is completely torn up. . . Read
Answer - First, I don’t think that
anyone is satisfied with the condition of many of our streets
and it has been the subject of much discussion at City Hall.
Some background. . . Read More
Q. - I heard a rumor
that Sam's Club would possibly be in the mix over at the
20-80 split. . . Read More
Answer - You are correct to say that we
are at a stage in which we cannot respond to your specific
question. . . Read
||Q. - Is it legal to run
a business out of your home, if so what are the requirements.
Answer - Day Care establishments are permitted
in a residential zone. . .Read
||Q. - What is the city's
opinion to Bucee's "No Truck" policy. . .
Answer - The City of Terrell has no official
position . . . Read
||Q. - What are some new
businesses coming to Terrell around the 80/20 area? Thanks!
Answer - We are all excited about the retail
development coming to the I-20/ Hwy 148 area. You probably
saw the announcement regarding the building of a Marriott.
. . Read More
Q. - I'm seeing brown
& white directional signs around town. . . Read
Answer - That signage is the result of the
"Terrell 2015" initiative. . . .Read
Q. - What is up with
the brown box camera sitting at the high school recording
people's speeds?. . .Read
Answer - The speed cameras are placed and
operated under the authority of Kaufman County. . .Read
||Q. - Can you give an approximate
date for Baylor Scott White to break ground please? Thank you.
Answer - The Baylor, Scott and White Hospital
system owns 50 acres of land at the corner of IH20 and Spur
557. . .Read More
||Q. - Does Bucees have
to post gas prices?
Answer -There is no City ordinance that
requires posting of gas prices. . . Read
||Q. - What is being built
on the land between Wendy's and IHOP on Hwy 34?
Answer - Wendy’s is building a restaurant
to replace their existing one.
||Q. - Now that Buc-ee's
is here what other retailers are coming in across 148? I would
like to see a good steak house. . . Read
Answer - Every day someone on our team is
talking to retailers and restaurants about opportunities
in Terrell . . .Read
Q. - The exit from
QT truck station between the Old Double T steak house and
the adjacent hotel enters the I20 west bound exit ramp. There
is NO indication to the trucks that they are entering into
cross traffic. . .Read
Answer - That is a complicated and busy
intersection. I-20 and Highway 34 are controlled by Texas
Department of Transportation. . . .Read
Q. - The construction
on Virginia Street has been over its scheduled date for several
months, yet there is never anyone out working on the repairs.
. . Read More
Answer - As you know, this is a TxDot project
over which the City of Terrell has no control. . .
Q. - When will the
city get an update system that allows actual EFT (bank online
payments) and direct posting so the bill payments will be
processed on time to avoid late fees? . . Read
Answer - The City of Terrell offers customers
6 ways to pay a utility bill . . .
Q. - In order to register
your pet, you must register and send a photo and pay online.
I don't own a computer and can't do any of these things.
. . Read More
Answer - You can register your pet at the
Animal Adoption Center located at 2601 E. US80 in Terrell,
TX, Monday - Friday, between 10:00 a.m. and 7:00 p.m. . .Read
||Q. - According to Chief
Lay, there is an on-line registration available on the city
web site. . . Read More
Answer - The ordinance we passed that gives
us the ability to do the online registration does not take
effect until January 1, 2015. Read
||Q. - How do I obtain information
regarding the new memorial for veterans? Read
Answer - Citizens can purchase bricks by
contacting Terrell Marines . . . Read
||Q. - Is there an ordinance
pertaining to trees? There are 2 different residences on the
street behind my house with trees that hang over into my yard
. . .Read More
Answer - A situation where trees from one
person's property overhang and drop debris onto another person's
property is not a matter subject to City intervention. .
Q. - Since the construction
on Virginia street began, a lot of vehicles now use N. Frances
as a cut through. . .there are a lot of vehicles that go
down the street at very excessive speeds. . .Read
Answer - The construction in the area is
something all of us are having to bear and I appreciate your
frustration. We will make sure our Patrol Officers are aware.
||Q. - Why
did the city put a no skateboarding sign up at the Ben Gill
pavilion? . . .Read More
Answer - The surfaces of the pavilion and
the tennis courts were not constructed to stand up to the
wear and tear of skating. . .Read
||Q. - Why do the lights
at the basketball court not work, but the lights at the tennis
court and baseball fields work?
Answer - There are 8 lights on the court.
When city employees checked they found only 2 were working.
. .Read More
||Q. - I had asked about
Buc-ees back in January and was told bids are out, should start
scraping dirt in mid-Febuary. . . Can you tell us what the delay
is? . . . Read More
Answer - Buc-ee’s has signed a development
the City of Terrell and the Terrell Economic Development
Corporation . . .Read More
Q. - Today about 1300 hrs
the emergency sirens were sounding... Also, I heard that
the City denied Cracker Barrel restaurant a permit to locate
in Terrell. Is this true?. . .Read
Answer - On the first Wednesday of the month,
the City of Terrell tests the alert sirens. . . Read
As far as that Cracker Barrel rumor, that is totally bogus.
. . Read More
Q. - This week some people
have been planting spikes in my front yard on Virginia Street.
Is this street being widened? If so, why?
Answer - You are seeing the early stages
of a major Texas Department of Transportation (TxDot) project.
TxDot is reconstructing Virginia Street from Moore Ave. to
Frances Street as part of the original agreement to relocate
SH 34 to the new route. . . Read More
||Q. - Crossroads at Terrell
will begin construction next year with four major retail anchors
. . . What are these other retail businesses?
Answer - As of today we do not know the
names of retailers who will locate in Crossroads at Terrell.
The agreements that will put retailers on the site are being
handled by The Retail Connection. . . Read
Q. - What has happened to
the "Report a Pothole" form that used to be on
the City website? I see plenty that need to be repaired.
Answer - The City realized a need for citizen
reporting for situations they observe not limited to potholes.
. .Read More
||Question and Answer
||Q - What
work can I do inside my home without having to apply for a permit?
Q. - I hope I'm not the only one who has asked
this but when can we expect the tree trimmings piled up and
down Griffith to be picked up?
Q. - Do you think there will be any
future plans to add a nice landscaped city entrance sign
on all entrances coming into our city? Answer
Q. - My daughter, KJ, and I took a book of pictures to the
Mayor's office many weeks ago.
I have been teaching KJ the value of community. Answer
Q. - There is a vacant house with grass more than knee high.
How do we report this to Code Enforcement? Answer
Q - Is there a way that the city can pass
an ordinance on non-working vehicle parked in front of their home?
Q - I recently moved back to Terrell after
30 years. I am amazed as to how the residential areas have deteriorated.
What happened and how can this be resolved? Answer
Q. - I know there is
not a race in 2013 for Mayor. When will there be another
one? How do I find the information if someone wanted to run?
Q. - Is it hard being the mayor? I've been praying
for our country. I hope you've been doing well. - KB age
Q. - Must a candidate for a vacant
city council seat reside in the district for the seat they are running
How do I go about trying to get a city ordinance changed or modified?
Q.- Why does the City of Terrell not fly
the American Flag outside city hall? Answer
Q - Can the minutes of the Council
meetings and agendas be included in that newsletter?
Q. - Comments on City Newsletter.
Q. - How can we learn more about new businesses in Terrell?
Q. - Why do we have a garage sale sign ordinance?
Q. - Are you allowed to raise chickens in
your backyard if you live within the city limits of Terrell? Answer
What city ordinance covers the restrictions and requirements for
garage & yard sales?
Q. - When we asked people not to pick up the pecans in
front of our house, they claimed that we did not own that property.
Q. - What is it going to take to get a city ordinance passed
to require all pawn shops and the like registered with law enforcement.
Q. - Does Terrell have a city ordinance regarding leaving
an animal unattended in a hot vehicle? Answer
Q. - Do I need a permit to have a garage sale at my home?
Q. - I was told that the alley ways are for city and utility
use only. Why were my neighbors cited for the overgrown weeds?
Q. - We are interested
in curbside recycling. We currently use the drop off locations.
Q. - Does Terrell have a collection point
for E-Waste? Answer
Q. - Does the City have a health inspector?
Q. - Will the police officers ever get a new police department?
The city's website states that the pool has family swim Fridays
and Sundays from 3-6. I showed up with my family to a sign hanging
stating closed on Sundays to the public.
Q. - What are the chances of getting Wi Fi Internet service
in Terrell? Answer
||Q. - How do we get the storm debris removed
from our street? Answer
Q. - My house was recently robbed on
11-16-08. . . Answer
Q. - I saw
recent reports on WFAA-TV Channel 8 News regarding a robbery spree
of area convenience stores in Terrell. Answer
Q. - What is being done to stop the the increasing number
of break-ins of homes and businesses? Answer
Q - Our neighborhood has experienced
a rash of thefts.What can we do to get a curfew imposed? Answer
- Is Super Target building a store in Terrell? Answer
Q. - I
have been in the horse industry for many years. Are there
any plans on developing a city arena? Answer
Q. - A
lot of senior citizens are wondering what the status is regarding
the building of the Baylor Hospital on I-20 and also the
latest on our own local hospital. Answer
Q. - What's being built at the intersection
of Hwy 80 and Spur 557, back to KCR 305? Answer
Q. - What is being built on airport
road by Autozone? Answer
Q. - Do you think that Terrell will get
a Super Target or a Target? Answer
Q. - With the Trans Texas Corridor gaining some steam.
. .what is Terrell doing in order to keep this out of our back yard?
Q. - Is it likely there will be any
funds to add and/or upgrade sidewalks, especially leading downtown?
Q. - Are there any future plans to make the downtown area
into an arts district? Answer
Q. - When you call 911 for assistance,
the fire department arrives before the ambulance. Answer
Q - Who
is in charge of Emergency Management or homeland security in case
of evacuations, etc.? Answer
Q. - I
was wanting to know where there are jobs for sixteen year
Q. - Are
there any jobs in Terrell for a 15 year old?
Q. - I have
applied for several job openings with the City. To date I have not
been contacted. Answer
Q - I am
interested in working for the City of Terrell, part time, in any
Q. - In your response to the illegals
in Terrell, you stated that, It's a federal law you should leave
it up to them.... But so is drugs, so does that mean you will not
enforce those issues? Answer
Q. - Has the city addressed the subject of illegal immigrants?
Q. - I too am concerned about the
growing number of illegal immigrants.
Q - What is Terrell doing about all the illegals here?
||Q - Just wanted to make a note that I
can really start to see huge improvements around town and I want to
thank the Mayor, City Council, and staff. Having worked for the city
for years I know the work and dedication that it takes by all members
and I want you all to know it is not going un-noticed. Thanks again
for all of your hard work.
Q. - Why are the bathrooms
in the park closed and locked every December until after
Q. - Can There be a skate park built?
We really need one. it would be more convenient than to drive
to another town. Answer
There is a city lake called Terrell City Lake. but I cannot find
any access to it . . . Is there a way that the citizens of Terrell
can get to the lake to fish? Answer
Q. - With the tremendous numbers of kids of all ages who
play soccer, why doesn't the City explore grants or financing for
lights around the soccer fields.
Q. - My concern is the new baseball complex. Answer
Q. - There
are 8 lights out on the walking path at the city park and around
the pavilion area. Answer
Q. - On Monday, November
5th and 12th, I went to the library and tried to park in a handicapped
space but couldn't. Answer
I am wondering what one would do to get a "handicap" marker
for myself. I'm told it is up to the city. I need one and live at
the Terrell Senior Citizens Terraces. Thanks.
Q. - Every time I go to the laundromat, grocery stores,
etc. there are cars parked in the handicapped spots. Answer
Q - One of the problems, in my opinion, for the downtown
area is lack of parking!!! . . .Is is not feasible to build a parking
Q - Would a multi-level parking facility be feasible? Answer
Q. - I wonder if Terrell hires only entry level police
Q. - I am currently serving active
duty in the U.S. Navy. . . I plan to move back to Texas and
become a police officer. I see that one of the requirements.
. is a certain amount of college hours. If I am prior military,
is that requirement waived. Answer
Q. - How
would I go about getting involved in Terrell law enforcement?
Q. - Annually, someone from City Hall
makes an inspection of rentals in the city. The last time I saw
them they told me to call if I had any questions etc. I don't remember
what department they are in or what number I would call. Can you
Q. - I would like to know what can be done to help and
protect single families when landlords are not doing their part.
Q. - I called to report a substandard rent house across
the street from my home. I am concerned about the ordinance regarding
rental properties. Answer
Q. - Hi, I am new to Terrell and I
was just wondering what to do when I hear gunfire. Answer
Q. - A house in my neighborhood has a built in pool that
has never had a fence around it. I was under the impression
at least a 4’ fence has to protect children from falling
in that pool. Answer
I am seeing an increasingly amount of hispanics in the Great City
of Terrell. Is Terrell considered a "sanctuary city"?
Q. - We have many cars
and trucks that use Johnson St. as a cut thru...many of these
vehicles use excessive speed. Answer
Q. - When will the street signs on
Hwy 34 be changed from FM 2578 to W British Flying School
Q. - Is it likely there will be any funds to add and/or
upgrade sidewalks, especially leading downtown? Answer
Q. - I'm an avid bicycle rider and I'm grateful you fixed
lots of potholes in my area. Do you have any plans to make bike
lanes or a shoulder from 1500 N. Frances to 1800 N. Frances? Answer
Q. - When is the City going to trim some
of the trees in our area so we can get our motorhome down the road?
Q. - Why can't Colquitt Rd be resurfaced?
Q. - I wanted to know if there is any plan to have the
road fixed on old Hwy 80 in the turning lane of the side entrance
of the Walmart. Answer
The new one way streets off Hwy 80 in the business district caught
me by surprise the first time I was over there Friday 8/27. What
caught me more by surprise was that I was issued a citation.
Why is there no "Jones Street" sign at N Rockwall and
Q. - I am a new resident on Samuels Rd. I would like to
know when the Samuels Rd. and Cr 233 will be paved with blacktop
Q. - When will the streets in Terrell be repaved?
Q. - There
are no speed limit signs on the new Highway 34 extension.
Q. - Why,
ever since the camera was installed at Hwy 205 and 80, is the light
cycle off so often? Answer
Q. - Are the companies that run the red light program in
Terrell licensed in all aspects by Texas law that you are aware
Q. - I have reported the street lights out on 2578 from
Hwy 34 to the Bridge Crossing Interstate 20. Answer
Q - Why don't we put a stoplight at the intersection of
205 and Colquitt? Answer
Q - Recently
I was traveling on CR 305. I was unaware that this road is impassable
to all but the most hardy 4-wheel drive.
Q - Among
several others, I daily walk my dog along Windsor Avenue between
Rockwall and FM 2578. While there are no sidewalks.
Q. - How can I get a pothole fixed? Answer
Q - Why
was the issue of red light cameras not presented to the citizens?
Q. Does the
City of Terrell allowed a property tax cap for seniors age 65.
Q. - I am
fairly new to the city of Terrell at just a little over two years.
I have noticed that the property taxes seems a little on the high
Q. - I would like to know if you intend to raise the city's
tax rate. Answer
Q. - On my most current tax statement there was an indication
that city taxes were reduced by sales. What does this mean?
Q. - When I moved to
Terrell in Sept my water bill ran about $50. Now it is almost
$100 a month. Answer
Q. - My front yard has been dug up
for nearly a month. I need it to be repaired. Answer
Q. - Is the new water tower complete? Answer
Q. - I would like to know why I pay the same amount in
sewer fees as a family of 10. Answer
Q. - I have noticed a lot of big blue pipe around the area.
What’s this pipe for? Answer
Q. - I know this is not the city's
responsibility, but maybe you can refer me to the proper authority.
Can the trees around power lines be trimmed?
Q. - How can we get another cable company in Terrell. Other
companies have better promotions than Suddenlink. Answer
Q. - You came to
our co-op yesterday and told us all about the things you do as Mayor.
You briefly said something about volunteer work that someone could
do to help at city hall. Answer
Q - I am
looking to offer a helping hand to those elderly in need. . . .However
I don't know how to go about finding those that truly need help.
||Q - Why isn't SWCC listed on your list
of sites in Terrell? Answer
Q. - Hello,
we are considering relocating to your area. We have been
looking for any information on Park and Ride or van pools.
Q. - I
am in charge of fundraising for a youth baseball team. I
have seen organizations on the street corners and at intersections
collecting money . Answer
Q. -One of the things I've noticed
is how many stray dogs roam the streets. Answer
Q. - How can you and the city of Terrell
allow the store Hippie Exspress to operate and sell to our children
poison that is killing them and putting them in the hospital? Answer
Q. - I am
really concerned about these products called "Herbal Incense."
Q. - What
can I do as a citizen to start some sort of action to make our restaurants
smoke free? Answer
Q. - I understand Chuck Norrismay have been
a reserve or an actual police officer in Terrell. Answer
Q. - Is there a noise ordinance within the
city limits of Terrell? Answer
- Now that the census is through how much has our city grown and
will you be putting up new signs showing our population?
With the problems of the item called "K2", what will the
Terrell City Council do in regards to banning this problem?
- How do I obtain information regarding the new memorial for veterans?
Who do we contact concerning buying bricks? Answer
When will you have the next election for wine & liquor?