Utilities

Sonny Groessel, Director

Online Payment System

Office Hours:
Monday - Friday: 8 a.m. - 5 p.m. 

City Initiates Stage 3 Drought Contingency and Water Emergency Response Plan

 

Texas Water Development Board Conservation Program
Water Supply Algal Bloom Information- Odor and Taste issues addressed - Learn more from the North Texas municipal water district web site

The Utility Department handles water treatment and distribution and wastewater treatment for Terrell residents. The department also provides billing and customer services. Responsibilities include:

• Water production & distribution
• Water Conservation and Drought Contingency Plan
• Automated Meter Reading (AMR) Program Begins (Español)
• Wastewater (sewer) collection & treatment
  • Industrial Waste Ordinance
  • Industrial Waste Water Survey Form * (word format) - Fill this form out and submit first to determine if you will need to submit the industrial waste water questionnaire below
    • Industrial Waste Water Questionnaire * (word format)
  • Grease Trap Ordinance number 2359 *
  • Industrial user waste water discharge permit application (Word format)
  • TPDES Permit for Wastewater Treatment Plant (pdf format, 3.9 meg download)
  • Self Cleaning Request Form (word format)
  • Self Cleaning Maintenance Form (word format)
• Application for Liquid Waste Transportation Permit (Word Format)
• List of Liquid Waste Transporters
• Utility Charges and Fees
• Maintenance & repair
• Customer service
• Request for water service form
• Online Payment System
• Billing
• New Service
• Transfer or Disconnect
• Frequently Asked Questions
• New Resident Information
• In the News
  • City of Terrell Initiates Stage 1 Water Conservation Measures
  • Texas Giant Salvinia Effort Reaches Boaters, Raises Awareness
  • Don't Let Invasives Take Over Texas Lakes
    

Member of the Cities Aggregation Power Project

Water Quality and Water Distribution   

Terrell's water is supplied by North Texas Municipal Water District (NTMWD). The water quality office is at 2603 Hwy. 80 E. monitors the flow and quality of up to 10.0 million gallons of purified water each day. Two water towers with a combined capacity of 1½ million gallons and a 3.0 million gallon ground storage tank provide adequate water supply and water pressure for the city's residential, industrial, and commercial customers.

Water samples are collected and tested monthly from twenty (20) sampling locations throughout the city to monitor water quality. Terrell’s water treatment  facility meets or exceeds all federal water quality standards. If you have a question about water quality, contact the water plant at 972-551-6635 or view the  water quality statement on line.

The City of Terrell provides water for the Elmo, College Mound, North Kaufman, Rose Hill, Lawrence, High Point, and Poetry Water Supply Corporations.

972- 551-6635

fax 972-551-6637

• Regional Water Facilities Study (7.8 meg file in pdf format)

• Regional Wastewater Facilities Study (24 meg file in pdf format)
  

Water Conservation and Drought Contingency Plan

• City of Terrell Water Conservation Plan (May,2009)
• City of Terrell Drought Contingency and
  Water Emergency Response Plan (May,2009)
• U.S. Drought Monitor
• Texas Water Matters web site - Conservation

• Texas Water Development Board Conservation Program

• U.S. Environmental Protection Agency Water Sense Program

• Water Saving Tips

Wastewater Collection & Treatment

The Wastewater Treatment Plant at 101 Mt. Hebron Road, is a two stage trickling filter plant with a treatment capacity of up to 9 million gallons of raw sewage per day.

The Industrial Pretreatment Office, also at this location, oversees Industrial Permitting and Discharging into the sewer system. Pretreatment also monitors grease traps throughout the City sewer system.

For more information contact:

• Wastewater Plant: 972-551-6630
• FAX 972-551-6645
• Pretreatment: 972-551-6631
   
  

• Regional Water Facilities Study (7.8 meg file in pdf format)

• Regional Wastewater Facilities Study (24 meg file in pdf format)
  

Maintenance & Repair

The Utility Department maintains and repairs:

Water

• Water Mains
• Meter Leaks
• New Water Tap Installation
• Valves
• Service Connections & Disconnections
• Fire Hydrants

Wastewater

• Sewer Mains
• New Sewer Tap Installation
• Sewer Stoppage/Blockage
• Sewer Overflows
  

To report a repair for any item mention above call: 972-551-6678 Monday – Friday 8 am - 5 pm

To report repairs after hours call: 972-551-6622

Be ready to give the exact location of the problem (street address or nearest intersection).

Please note: Water main breaks or heavy water usage required to fight a fire may occasionally discolor your water. The cloudiness or discoloration is caused by sediment dislodged by sudden pressure changes in the water system. The water will clear up as these sediments are flushed from the system. This water is safe to drink. (You may want to postpone doing your laundry until the water clears to avoid staining clothes.) 

Before excavating an area of your property where utility lines may be buried, Texas law requires you to notify the utilities at least 2 days before you dig. The utilities are then required to flag their lines within 2 working days. For City water and sewer lines, call 972-551-6600 ext.307, fax (faxable form) your request to 972-551-6620 or fill out a Line Locate Form online . Call DIG TESS at 1-800-DIG-TESS (1-800-344-8377), for location of TXU Electric, Atmos Energy (formally known as TXU Gas), Cebridge Cable and Southwestern Bell Telephone lines.

Customer Service

New Electric, Phone, Gas and Cable Services:

• Electricity - go to the Texas Electric choice to compare providers
• AT&T1-800-464-7928
• Atmos Energy (gas) 1-800-460-3030
• Cebridge Connections (cable) 1-800-999-6845

Billing: The Utility Department handles billing for water, sewer, and garbage collection services. You can now pay your utility bill online, using your credit card, with complete security. Once your account is set up you will be able to access the payment area with your unique login and password. First time users may register up by clicking on " new user".

If you have questions about your utility bill, meter readings, or payment, call or visit the Utility Department office during regular office hours.

If your service has been discontinued and you think this is an error, contact the office during regular hours. If service is discontinued for nonpayment, the full amount of the bill and a reconnection fee must be paid before service is reinstated. For more information, call the department at 972-551-6610.

New Service:  The City of Terrell provides water, sewer, and garbage collection service for residents and commercial customers. New utility customers are required to come to the Utility office (201 East Nash Street) to establish an account. You will be asked to provide proper identification and to pay the necessary deposits. Residential service requires a deposit of $65 plus a connection fee. Commercial accounts require a deposit of twice the estimated average bill for service. Contact the office for more information.

Request for water service form

Transfer or Disconnect:  Contact the Utility office to transfer service to a new address or to disconnect your service. Make transfer/disconnect requests at least 24 hours prior to your move. When an account is closed, the deposit is applied to the final balance. If there is no balance, a refund check will be issued.

If you live in an area that does not have City water or sewer service, contact the Engineering Department at 972-551-6607 for information and requirements for service.

Utility Charges and Fees