Utilities Sonny Groessel, Director Online Payment System

The Utility Department handles water treatment and distribution and wastewater treatment for Terrell residents. The department also provides billing and customer services. Responsibilities include:

• Water production & distribution
• Automated Meter Reading (AMR) Program Begins (Español)
• Wastewater (sewer) collection & treatment
  • Industrial waste questionnaire (word format)
  • Grease trap questionnaire (word format)
  • Industrial user waste water discharge permit application (word format)
  • Waste water permit (pdf format, 1.6 meg download)
• Utility Charges and Fees
• Maintenance & repair
• Customer service
• Online Payment System
• Billing
• New Service
• Transfer or Disconnect
• Frequently Asked Questions

Water Production & Distribution   

Terrell's water treatment plant raw water is supplied by the 800 acre city lake at Elmo. The water treatment plant at 2603 Hwy. 80 E can produce 6.2 million gallons of purified water each day. (During drought conditions, additional water may be pumped from Lake Tawakoni.) Two water towers with a combined capacity of 1½ million gallons and two ground storage tanks (2½ million gallons) provide adequate water supply and water pressure for the city's residential, industrial, and commercial customers.

Water samples are collected and tested monthly from twenty (20) sampling locations throughout the city to monitor water quality. Terrell’s water treatment  facility meets or exceeds all federal water quality standards. If you have a question about water quality, contact the water plant at 972-551-6635 or view the  water quality statement on line.

The City of Terrell provides water for the Elmo, College Mound, North Kaufman, Rose Hill, Lawrence, High Point, and Poetry Water Supply Corporations.

• 972- 551-6635
• fax 972-551-6637
  

Wastewater Collection & Treatment

The Wastewater Treatment Plant at 101 Mt. Hebron Road, is a two stage trickling filter plant with a treatment capacity of up to 9 million gallons of raw sewage per day.

The Industrial Pretreatment Office, also at this location, oversees Industrial Permitting and Discharging into the sewer system. Pretreatment also monitors grease traps throughout the City sewer system.

For more information contact:

• Wastewater Plant: 972-551-6630
• FAX 972-551-6645
  
• Pretreatment: 972-551-6631
   
  

Maintenance & Repair

The Utility Department maintains and repairs:

Water

• Water Mains
• Meter Leaks
• New Water Tap Installation
• Valves
• Service Connections & Disconnections
• Fire Hydrants

Wastewater

• Sewer Mains
• New Sewer Tap Installation
• Sewer Stoppage/Blockage
• Sewer Overflows
  

To report a repair for any item mention above call: 972-551-6609 Monday – Friday 8 am - 5 pm
To report repairs after hours call: 972-551-6622

Be ready to give the exact location of the problem (street address or nearest intersection).

Please note: Water main breaks or heavy water usage required to fight a fire may occasionally discolor your water. The cloudiness or discoloration is caused by sediment dislodged by sudden pressure changes in the water system. The water will clear up as these sediments are flushed from the system. This water is safe to drink. (You may want to postpone doing your laundry until the water clears to avoid staining clothes.) 

Before excavating an area of your property where utility lines may be buried, Texas law requires you to notify the utilities at least 2 days before you dig. The utilities are then required to flag their lines within 2 working days. For City water and sewer lines, call 972-551-6600 ext.307, fax (faxable form) your request to 972-551-6620 or fill out a Line Locate Form online . Call DIG TESS at 1-800-DIG-TESS (1-800-344-8377), for location of TXU Electric, Atmos Energy (formally known as TXU Gas), Cebridge Cable and Southwestern Bell Telephone lines.

Customer Service

New Electric, Phone, Gas and Cable Services:

• TXU Electric Delivery 1-800-242-9113
• SBC (phone) 1-800-464-7928
• Atmos Energy (gas) 1-800-460-3030
• Cebridge Connections (cable) 1-800-999-6845

Billing: The Utility Department handles billing for water, sewer, and garbage collection services. You can now pay your utility bill online, using your credit card, with complete security. Once your account is set up you will be able to access the payment area with your unique login and password. First time users may register up by clicking on " new user" .

If you have questions about your utility bill, meter readings, or payment, call or visit the Utility Department office during regular office hours.

If your service has been discontinued and you think this is an error, contact the office during regular hours. If service is discontinued for nonpayment, the full amount of the bill and a reconnection fee must be paid before service is reinstated. For more information, call the department at 972-551-6610.

New Service:  The City of Terrell provides water, sewer, and garbage collection service for residents and commercial customers. New utility customers are required to come to the Utility office to establish an account. You will be asked to provide proper identification and to pay the necessary deposits. Residential service requires a deposit of $65 plus a connection fee. Commercial accounts require a deposit of twice the estimated average bill for service. Contact the office for more information.

Transfer or Disconnect:  Contact the Utility office to transfer service to a new address or to disconnect your service. Make transfer/disconnect requests at least 24 hours prior to your move. When an account is closed, the deposit is applied to the final balance. If there is no balance, a refund check will be issued.

If you live in an area that does not have City water or sewer service, contact the Engineering Department at 972-551-6607 for information and requirements for service.

Utility Charges and Fees