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201 East Nash Industrial
Pretreatment Plant: Office Hours:
Water Conservation and Drought Contingency Plan The Utility Department handles water treatment and distribution and wastewater treatment for Terrell residents. The department also provides billing and customer services. Responsibilities include:
Water samples are collected and tested monthly from twenty (20) sampling
locations throughout the city to monitor water quality. Terrell’s water
treatment facility meets or exceeds all federal water quality standards.
If you have a question about water The City of Terrell provides water for the Elmo, College Mound, North Kaufman, Rose Hill, Lawrence, High Point, and Poetry Water Supply Corporations.
Wastewater Collection &
Treatment
The Industrial Pretreatment Office, also at this location, oversees Industrial
Permitting and Discharging into the sewer system. Pretreatment also monitors
grease traps throughout the City sewer system. For more information contact:
To report a repair for any item mention above call: 972-551-6609 Monday
Friday 8 am - 5 pm Be ready to give the exact location of the problem (street address or nearest intersection). Please note: Water main breaks or heavy water usage required to fight a fire may occasionally discolor your water. The cloudiness or discoloration is caused by sediment dislodged by sudden pressure changes in the water system. The water will clear up as these sediments are flushed from the system. This water is safe to drink. (You may want to postpone doing your laundry until the water clears to avoid staining clothes.) Before excavating an area of your property where utility lines may be buried, Texas law requires you to notify the utilities at least 2 days before you dig. The utilities are then required to flag their lines within 2 working days. For City water and sewer lines, call 972-551-6600 ext.307, fax (faxable form) your request to 972-551-6620 or fill out a Line Locate Form online . Call DIG TESS at 1-800-DIG-TESS (1-800-344-8377), for location of TXU Electric, Atmos Energy (formally known as TXU Gas), Cebridge Cable and Southwestern Bell Telephone lines. New Electric, Phone, Gas and Cable Services:
Billing: The Utility Department handles billing for water, sewer, and garbage collection services. You can now pay your utility bill online, using your credit card, with complete security. Once your account is set up you will be able to access the payment area with your unique login and password. First time users may register up by clicking on " new user" . If you have questions about your utility bill, meter readings, or payment, call or visit the Utility Department office during regular office hours. If your service has been discontinued and you think this is an error, contact the office during regular hours. If service is discontinued for nonpayment, the full amount of the bill and a reconnection fee must be paid before service is reinstated. For more information, call the department at 972-551-6610. New Service: The City of Terrell provides water, sewer, and garbage collection service for residents and commercial customers. New utility customers are required to come to the Utility office to establish an account. You will be asked to provide proper identification and to pay the necessary deposits. Residential service requires a deposit of $65 plus a connection fee. Commercial accounts require a deposit of twice the estimated average bill for service. Contact the office for more information. Transfer or Disconnect: Contact the Utility office to transfer service to a new address or to disconnect your service. Make transfer/disconnect requests at least 24 hours prior to your move. When an account is closed, the deposit is applied to the final balance. If there is no balance, a refund check will be issued. If you live in an area that does not have City water or sewer service, contact the Engineering Department at 972-551-6607 for information and requirements for service.
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E-mail: information@cityofterrell.org
City of Terrell All rights reserved |
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