972-551-6600

201 East Nash St. P.O. Box 310 Terrell, Texas 75160

Talk to the City of Terrell

The City of Terrell now offers a new way for citizens to report problems or request services from the City. Talk to the City of Terrell is available for everyone – from homeowners to contractors – to contact the City using one universal form. This will replace the separate forms used to report potholes or mosquitoes or to request a line locates (Right of Way Permit).

To make a service request for water, sewer, streets, drainage or mosquitoes, go to Talk to the City of Terrell. Fill out the form and send it by clicking the “Submit Request” button at the bottom of the form. The form goes to the City’s work order program for routing to the appropriate department. It’s also possible to track the status of a request online.

Customer service is a priority for the City of Terrell. This new service is designed to make it easier for citizens to report problems and find solutions.