Terrell H2O

City Launches Terrell H2O

Utility Department begins replacing meters for all customers

August 2022- The City of Terrell is proud to launch Terrell H2O, a water meter replacement program that will offer utility customers proactive service alerts and tools for cost control and convenience. The two-phase meter replacement program for all residences and businesses that has just begun and will continue into early 2023.

The meters will communicate consumption information and notifications directly to the City, creating more efficient billing and better customer service.

"This new technology will allow both customers and City staff to proactively review water usage data. In the future, customers will be able to manage their accounts more effectively as we serve them with greater efficiency," said City Manager Mike Sims.

Customers will receive notification prior to their meter replacement. Meter installers from the City's contractor, Aqua-Metric, will alert customers when entering their property. A brief service interruption may occur during the installation, which is typically 30 minutes or less. All Aqua-Metric employees will be dressed in uniform, have City-endorsed signage on their vehicles, and possess valid photo IDs. Installers also will follow relevant safety protocols to protect against the spread of COVID-19.

"The City would like to thank residents in advance for their patience and participation in Terrell H2O. Customer satisfaction will remain our highest priority as the City modernizes its water technology to support the progression and expansion of our community," said Terrell Mayor Rick Carmona.