Is the water tested?

Absolutely. Water Quality staff test multiple locations throughout the system daily. More extensive monthly and quarterly tests are conducted by both City staff and companies contracted by TCEQ. There are approximately 5,000 tests conducted annually. A Consumer Confidence Report is published every June and mailed to all customers. The most recent report is available at Report on Consumers on Water Quality.

Show All Answers

1. How soon can my water get connected?
2. How do I get information about my account?
3. Why do I have a past due balance on my bill?
4. How do I pay my bill if the Water Business Office is Closed?
5. How long does it take my payment to get to the Water Business Office?
6. What happens if my payment is not received on time via the mail and my water is disconnected?
7. Why should I call to cancel services if someone else is moving in when I’m moving out?
8. How do I request emergency services?
9. Why is my bill so high?
10. What if I have a leak?
11. What is sanitary sewer?
12. How could my bill be the same two months in a row?
13. Are Terrell’s water and sewer rates high compared to other cities?
14. Do you add fluoride to the water?
15. Is our water hard?
16. Where does the water we use come from?
17. Is the water tested?
18. What do I do if the water smells, looks or tastes unusual?