FAQs • Terrell, TX • CivicEngage

Is my phone number included in the notification database?: It is our intention and hope that every residence and commercial facility in Terrell be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number entered into our database for priority calling. You must sign up to be in the notification database and you will have the option of removing yourself at any time from the call system.

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Office of Emergency Management

1. How does the service work?: This service allows you to opt-in to receive notifications via phone calls, text messaging, email, and more based on locations you care about. You can choose to receive notifications about events that may affect your home, workplace, family’s schools, and more.

Any message regarding the safety or welfare of Kaufman County citizens would be disseminated using the Emergency Alert Program.

Examples would include:

Severe weather warnings and updates
Hazardous traffic or road conditions inside the County or affecting local routes
Any other situations that could impact the safety, property, or welfare of our citizens

3. How will the emergency message be sent?: The Emergency Communications network can deliver messages in a variety of formats (phone calls, mobile, TDD/TTY devices, and email).

4. Is my phone number included in the notification database?: It is our intention and hope that every residence and commercial facility in Terrell be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number entered into our database for priority calling. You must sign up to be in the notification database and you will have the option of removing yourself at any time from the call system.

5. Can I use a cell phone as my listing?: Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

6. What precautions are being taken to protect personal information?: The system takes security and privacy concerns very seriously and does not sell, trade, lease, or loan any data about our clients to any third party.

7. What if my phone number or email address change?: The system is only as good as the information you provide. If your contact information changes, you can always visit your profile and update your information.