Personnel Complaints

The Terrell Police Department believes in a strong police-community relationship with our community.

The three critical elements to strong relations are:

  1. COMMUNICATION
  2. PARTNERSHIP
  3. TRUST

We know the key to earning trust is creating an open environment where a citizen who believes our personnel has not provided customer service in the manner expected and desired by our community, may file an inquiry with the department that will be responded to timely, fairly and professionally.

Citizens who wish to make an inquiry, offer a compliment/praise, or file a personnel complaint with the Terrell Police Department may do so by contacting the Internal Affairs Unit at 469-474-2805, between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. If the citizen believes the inquiry cannot wait until normal business hours for Internal Affairs, the citizen may file the inquiry or complaint with any on-duty sworn supervisor.