Payment Options

  • Payments for services are due on or before the fifteenth day of each month.
  • A check returned to the city for any reason stated thereon shall be assessed a fee of forty five dollars ($45.00) A customer shall pay the amount due on the original billing, plus the insufficient funds fee, within three business days of receipt of notice from the city of a returned check.
  • You can now Pay Your Utility Bill Online, using your credit card, with complete security. Once your account is set up you will be able to access the payment area with your unique login and password. First-time users may register up by clicking on ” new user”.

If you have questions about your utility bill, meter readings, or payment, call or visit the Utility Department office during regular office hours.

If your service has been discontinued and you think this is an error, contact the office during regular hours. If service is discontinued for nonpayment, the full amount of the bill and a reconnection fee must be paid before service is reinstated. For more information, call the City of Terrell and ask for the Utility Billing Department at 972-551-6600 .